Privacy policy

bodyglue.com.au

Last updated: 1 April 2026

Body Glue is an Australian sole trader operating bodyglue.com.au, a Shopify-powered online store selling roll-on body adhesive products. We take your privacy seriously. This policy explains what personal information we collect, why we collect it, how we use it, and your rights in relation to it.

Note: Body Glue has an annual turnover below $3 million and is currently exempt from mandatory compliance with the Privacy Act 1988 (Cth). However, we voluntarily commit to handling your personal information in accordance with the Australian Privacy Principles (APPs) because we believe it's the right thing to do.

1. What Information We Collect

Information You Give Us

When you place an order or contact us, we collect:

  • Your name, email address, phone number, and delivery/billing address
  • Payment details — processed securely by Shopify Payments; we do not store your card details
  • Any messages or enquiries you send us

Information Collected Automatically

When you browse bodyglue.com.au, the following data is collected automatically:

  • Shopify Analytics: page views, session data, referral sources, and general browsing behaviour on our store. This is a built-in Shopify feature we cannot disable.
  • Google Analytics: similar browsing and usage data collected via cookies to help us understand how visitors use our site. This data is anonymised where possible.

Both services use cookies — small files stored in your browser. You can disable cookies in your browser settings, though this may affect how the site functions.

2. Why We Collect Your Information

We use your personal information to:

  • Process and fulfil your orders, including arranging shipping and handling returns
  • Communicate with you about your order or any enquiries
  • Send you marketing emails if you have opted in (you can unsubscribe at any time)
  • Improve our website and understand how customers find and use it
  • Meet our legal and tax obligations

3. Marketing Emails and the Spam Act

If you opt in to receive marketing emails from us, we will only send them in accordance with the Spam Act 2003 (Cth). This means every marketing email we send will:

  • Only be sent with your consent
  • Clearly identify Body Glue as the sender
  • Include a working unsubscribe link

You can unsubscribe at any time by clicking the unsubscribe link in any email, or by contacting us directly at service@bodyglue.com.au. We will process your request promptly.

4. Who We Share Your Information With

We do not sell your personal information. We may share it with trusted third parties only where necessary to run our business:

  • Shopify: our store platform, which processes orders and payments on our behalf. Shopify's servers are located overseas. See the Shopify Privacy Policy for details.
  • Google: anonymised analytics data is shared with Google Analytics to help us understand site usage.
  • Shipping carriers: your name and delivery address are shared with Australia Post or other carriers to fulfil your order.
  • Legal or regulatory authorities: if required by law, court order, or to protect our rights.

We require all third parties to handle your information securely and only for the purposes we specify.

5. International Data Transfers

Because we use Shopify (based in Canada) and Google Analytics (based in the USA), your data may be stored or processed outside Australia. Both Shopify and Google maintain appropriate data protection safeguards. If you are an international customer, please be aware that your information may be subject to the laws of the country in which it is stored.

6. How Long We Keep Your Information

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy. As a general guide:

  • Order and transaction records: retained for 7 years to meet Australian tax and accounting obligations
  • Marketing preferences: retained until you unsubscribe or ask us to delete them
  • General enquiries: retained for up to 2 years

When your information is no longer needed, we will securely delete or de-identify it.

7. Your Rights

You have the right to:

  • Access the personal information we hold about you
  • Ask us to correct inaccurate or outdated information
  • Ask us to delete your information (subject to our legal obligations)
  • Opt out of marketing communications at any time

To exercise any of these rights, contact us at service@bodyglue.com.au. We will respond within a reasonable timeframe.

8. Data Security

We take reasonable steps to protect your personal information from misuse, loss, and unauthorised access. Our store is hosted on Shopify, which maintains industry-standard security measures including SSL encryption for all transactions. However, no online system is completely secure, and we encourage you to take care when sharing personal information online.

9. Children's Privacy

Our products and website are not directed at children under the age of 18. We do not knowingly collect personal information from minors. If you believe a child has provided us with their information, please contact us and we will delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or legal obligations. We will post the updated policy on this page with a revised "Last updated" date. Continued use of our website after any changes constitutes your acceptance of the updated policy.

11. Contact Us

If you have any questions, concerns, or complaints about how we handle your personal information, please get in touch:

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au or call 1300 363 992.